Hazards of Booking Online International Air Travel in Europe

4 11 2010


I noticed something disturbing about international payments the other day. I thought it might be worth sharing as a warning to expats and travellers.

We bought plane tickets online from an Australian airline, QANTAS. The prices listed on the website, in our confirmation and receipts were in Australian dollars. We paid with an Australian credit card. You’d think that would be fairly straight forward. But, no.

QANTAS in its infinite wisdom had decided that since we were in Europe it would change the price it charged into Euros for us. QANTAS didn’t ask us or even tell us it was converting the price to Euros. So, naturally our Australian bank charged us a fee of AU$150 for converting the cost of the payment from Euros back to Australian Dollars. We had no idea QANTAS had converted the currency until this fee turned up in our account.

Excuse me QANTAS, but that’s bloody ridiculous.

(It’s also possibly illegal, since all my receipts say AU$ I should fully expect to be charged in AU$).

I appreciate that for many customers this would be helpful. However, if you’re going to be smart and work out where people are, why don’t you be a little smarter and ASK what they want. A little pop-up saying “We’ve noticed you’re European, would you like to convert this payment into Euros?” would have been sensible. We could have said no – others could say yes. But at least QANTAS would be keeping everyone happy. ASK. Just because you know where we are doesn’t mean you know what we want.

Anyway, I realised this might not be a problem with just QANTAS so I thought I’d share the story as a warning to expats, tourism operators and web designers everywhere.

Recently I also had a similar rant about how annoying it is when websites change the language settings according to where you are. As a traveller in Europe, a resident in a multi-language country or an expat who’s still learning the new language, this is especially annoying. Note to web designers: ASK.

Image Credit: Simon Sees





The French Paradox

13 01 2010

I have put a little thought into the French Paradox since arriving in France. Michael Pollin’s book In Defense of Food: An Eater’s Manifesto has prompted me to articulate a little of what I’ve learned (but don’t always practise). Theories why the French, while living on rich foods, lots of oils, meats and wine, manage to stay healthy are varied and numerous. My own theory has perhaps been solidified by this book’s musings on omega-3s and leafy vegetables.
Michael Pollin - In Defense of Food: An Eater's Manifesto (Book Cover)
Personally, I like my veggies, dairy, pasta and rice. I like a bit of meat and fruit too. I’m not big on breads or desserts. I like wine and beer. I like to cook things myself and do so almost all the time. The French way of eating isn’t too far removed from my habitual one, but just enough so that I noticed a few things.

The French adore dessert. Dessert is a highly anticipated and somewhat revered part of most dinners. The desserts aren’t always sickly sweet – mostly they’re carb-heavy and slightly sweetened. I think the anticipation of dessert is what stops French people from over-eating throughout the meal. I mean, you don’t want to eat too much of the main course only to find you can’t fit in any dessert (as I do). It’s not only rude to the chef, but you’re missing out on something fabulous. There’s also cheese and more bread at the end of a meal. So, a French diner will happily graze on the meal with the full knowledge that dessert, cheese and more bread will fill any ‘gaps’ and ensure they’re not left hungry. Often when it comes to dessert you can only fit in a tiny bit anyway, but I think knowing it will be eaten changes the mentality of the diner for the rest of the meal.

French meals (both lunch and dinner) will start with an entrée of either salad or soup served with bread. Practically speaking, this gives you something to eat while the main course finishes cooking (salads are quick and soup can be re-heated). Nutritionally, both are vegetable and/or leafy-green heavy (in restaurants, you often get a little cheese, terrine or seafood in an entree too) and are often laden with oils or salt, so your body gets food it desperately needs (leafy greens and other veggies) before other things. The oils and salt help to tell your body that it’s eating and no longer hungry any more. Often I feel full after an entrée – this is the point. Your body has been tricked into eating all the most healthy stuff “just while you wait”. Depending on how many young kids are at the table, the main course can cook for quite a while longer while you eat the entrée. When you finally eat it, your stomach is settled. You’re no longer ravenous and you’ve gained some important nutrients. When a modest portion of main course arrives (usually meat-heavy with some veg – very rarely pasta or rice), you are left wondering if you can eat it all, rather than thinking it’s not enough. And then there’s still dessert.

Oh, and one only drinks wine with a meal. When the meal is done, French people don’t tend to sit around drinking wine into the night (as Australians do).

So, in summary, my personal mantra for which parts of the French diet are most beneficial to health:

- Always eat a large plant-based entrée (every meal) with enough flavour to stop yourself feeling ravenous.
- Only drink wine while eating the meal.
- Always plan a dessert just so that you know it’s there (even if it’s just yoghurt).

This post is an excerpt of my full review of Michael Pollin’s In Defense of Food: An Eater’s Manifesto on Goodreads (a social network for book reviews). If you’re interested in the book, see my full review here.





Do you really need to bring the kitchen sink?

26 05 2009

It should come as no surprise to you to find that the French rely on a completely different set of kitchen appliances to the ones used in other parts of the world. But knowing that doesn’t answer the question of what to bring with you when you move here.

If you have a crockpot (and like using it) then bring it with you. It’s extremely difficult to get them in France. Flat sandwich presses/grills (without grill lines) and jaffle-makers are impossible to find too. Microwaves, kettles, toasters, coffee-makers and rice-cookers can be found, but they will cost you a fair bit. Australians get electronic stuff very cheap. My advice for most things – If you can spare the space then bring it.

Raclette gril
Image via Wikipedia

Check power guidelines for each appliance and compare with the French electricity standards. We brought lots of 4-point electrical plugs then bought French fittings for them from a hardware shop (wired by us). It’s a cheap and easy way (still safe) to easily keep using Australian appliances. Don’t do anything stupid. Get proper converters if the appliance will need it.

But it’s not all about bringing the old with you. We’ve happily discovered a dish which is a French favourite, the Swiss Raclette (read up on restaurant Raclette here). The French households generally use a dedicated appliance (shown) but it’s well worth the investment. This machine is a crispy meat-making, cheese-melting haven of deliciousness. That’s why almost all French homes have one.





Webform nuisances and 3G USB internet

18 05 2009
Small USB hub. Photo taken with a Canon Digita...
Image via Wikipedia

I’ve been searching for a 3G USB key (Clé) for sporadic internet access. I thought I’d share a little about what I learned, as this is a fairly normal thing for travellers and new residents to want, since travelling and unstable housing doesn’t really lend itself to reliable internet access.

The two main providers are Orange and SFR. Both have contract and non-contract versions available and all of the options are fairly pricey. Now, I’m not going to discuss relative figures because they change. But, be warned about the contracts. One contract I saw said “30 € for 6 months” in big letters followed by “and then 40 € for 24 months” in fine print. So, read it over several times before you sign.

In non-contract options it’s wise to note that SFR top-ups need to be used in 15 days, whereas Orange top-ups last a month. This was a huge selling point for me, since the top-ups from either place have inspired me to limit my usage to 5mins at a time and stretch each top-up over the maximum time possible. Also, SFR don’t bother to mention if their USB keys work with Macs or not (since you can choose the USB key yourself – and pay for that on top). I’ve heard most of the USB keys are made by the same manufacturer and don’t work with Macs even when they say they will. I also tried one that said it would work and failed. Orange clearly state that their USB keys are plug and play for Mac or PC, so I’m really hoping they tested that before they wrote that on their site.

When trying to buy my USB key, I got stuck when the webform asked for my “département de naissance” and would only accept a French answer (in a required field). I gave up in disgust and when I came back to try again the USB key cost an extra 50 €. After chatting to the lovely online help person it turns out the right answer for foreigners is ’99′. I’m posting this here in the hope that it’s a standard answer and might help someone else in the future.








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